Frequently Asked Questions

  1. Where is BOUNCE located? We currently have two venues in Thailand. Check out our locations page for your closest venue.
  2. What is the size and age limit? One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. However to ensure everyone is safe, we do have age and size limits designed to make sure big people don’t accidentally bump into small people. For all ticket types you must be 3 years or older and with the exception of Junior Jumpers and JJ Parties a minimum of 110cm tall (3.8 feet).
  3. Do I need to book in advance? We recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click Book Now to check availability and make a session booking.
  4. I don’t have a credit card. Can I pay when I get there? We accept all major credit cards and debit cards, so it’s easy to book in advance. If you are unable to book online then you can make a booking over the counter however by not booking in advance you run the risk of missing out or waiting for a session with available space.
  5. Is my booking refundable or transferable? All bookings are non-refundable and non-transferable. If you have further concerns about this please contact us 02 014 2446 or email enquiries@bounceinc.co.th
  6. What time should I arrive for my booking? Check your closest venue for opening times. We recommend arriving 15 min prior to booked time to check in.
  7. What if I have questions and want to talk to someone? Give us a call on 02 014 2446 to speak to a BOUNCE contact centre   team member.
  8. What type of ticket should I buy? Check out our pricing pages for a full list of ticket types and to find out which is right for you:
  9. What do I wear? We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. Lace-up, flat-soled and closed toe sports/skate shoes must be worn in X-Park. BOUNCE socks with grip are compulsory to avoid slipping. These are added to your admission fee the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits.
  10. Can I bring my own food? Due to our food health & safety policy, no self-catering is allowed.
  11. Do you have lockers? BOUNCE has open cube lockers and paid secure lockers available at each venue.
  12. Do you offer group rates? Yes – our Family Session tickets mean you can jump as a group of four and save. For groups of 10 or more,  please contact us at 02 014 2446 or enquiries@bounceinc.co.th for discounted prices.
  13. Do you sell gift vouchers? Yes – it’s MUCH cheaper with a Multi Visit Pass. Our 10 & 20 Multi Visit Passes are available in venue for General Admission, Junior Jumper and Student Sessions. You can also give the gift of an awesome, active experience with Gift of Flights. With a General Admission Pass, BOUNCE socks and a wristband, it’s the perfect ready-to-go present and the ultimate experience everyone loves! Available to purchase in venue.
  14. How do I find out more info? Please call our contact centre crew on 02 014 2446 during the following hours: 9:00am – 6:00pm Monday – Sunday. Alternatively send us an email to enquiries@bounceinc.co.th
  15. Is jumping at BOUNCE good for me? Yes. Trampolining is one of the best form of exercise there is! Click here for the health benefits of trampolining.
  16. Is BOUNCE safe? Safety is the number one priority at BOUNCE. For details see the safety section.